Beyond the Strategy: From Customer Feedback to Enterprise Impact

Customer Experience has become a boardroom priority. Yet many organisations remain focused on measurement rather than building the governance and operating models needed to drive sustainable business value. 

Beyond the Strategy brings together senior executives for an interactive discussion on how leading organisations are transforming Customer Experience into a strategic business capability.

Drawing on Ipsos' global research, Qualtrics' Experience Management expertise and real client success stories, the session explores practical approaches to governance, organisational alignment, AI-enabled insights and measurable ROI.

This session will explore:

• Where your organisation sits on the CX maturity journey
• How governance drives sustainable CX success
• Operating models that align people, process and technology
• Connecting Customer Experience and Employee Experience
• Practical frameworks for increasing ROI from CX investments
• How AI and Experience Management enable better decision-making

Why Attend? 

• Global thought leadership from Ipsos
• Actionable governance frameworks
• Practical client case studies
• Executive peer perspectives
• New ideas to strengthen your organisation's CX strategy
• Opportunities for follow-up advisory discussions

Every organisation is at a different stage of its Experience Management journey.

Following the roundtable, Ipsos and Qualtrics will offer selected participants the opportunity to explore tailored CX maturity assessments, governance reviews and advisory discussions to help accelerate their transformation roadmap.

Reserve your seats today