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Customer Experience

Entdecken Sie Ipsos CX Advisory
Customer Experience Veröffentlichung

Entdecken Sie Ipsos CX Advisory

Schöpfen Sie das volle Potenzial Ihrer Customer Experience aus und erzielen Sie mit Ipsos CX Advisory greifbare Geschäftsergebnisse.
Customer perspective: An Ipsos podcast
Customer Experience Umfrage

Customer perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, performance of channels, and Mystery Shopping.
Signals#3 - Understanding the coronavirus crisis | COVID-19 | Ipsos
Coronavirus Veröffentlichung

Signals #3: Understanding the coronavirus crisis

The third edition of our digest brings together Ipsos’ latest research on coronavirus and draws on our surveys, social media monitoring and analysis from our teams around the world.
Staying close to your customers | Ipsos
Coronavirus Veröffentlichung

Staying close to your customers

Why customer experience still matters amid COVID-19 and social distancing.
Mind the Promise Experience Gap
Customer Experience Veröffentlichung

Mind the gap: Why what a brand promises and what it delivers matter

What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
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