Canadian Telecom Summit

Join Ipsos at Canada’s premier annual gathering for telecom leaders, innovators, and policymakers. This year, we’ll be taking part in a dynamic panel discussion exploring how telco leaders are thinking about and implementing AI tools to create win-win experiences that increase satisfaction while reducing costs and increasing effectiveness for operators.

Experience Redefined: Customer Service in the Age of AI | May 12 | 10:45am

Customers already feel service is becoming too impersonal and automated, with 45% believing this will accelerate as companies become the main beneficiaries of AI in service, and only 5% thinking customers will benefit most. In this session, Ipsos brings fresh data to a candid conversation about how Canadians are feeling about AI as part of their service experience.

Speakers:

• Cameron McFadyen,Vice President, Western Canada, Ipsos Canada
• Adrian Mah,Managing Director, Intelligent Industry, Capgemini Canada
• Charlene Gavel,President & CEO, SaskTel
• Bryan Borzykowski,Journalist and Founder, Editorial Director at ALLCAPS Content (Moderator)

To join us, click here for registration details.