CX Stories: Getting it Right and Doing it Better

One-third of CX professionals believe their organization delivers an experience that is worse than promised. What to do?

Learn from industry experts at Air Canada, RBC, Alterna, Ipsos and Qualtrics who have made significant strides delivering against this challenge and are keen to share their learnings.

Join us to learn about best practices and learnings in customer experience. Speakers and panelists will share stories on how they have tackled these challenges head on.

Don't miss your opportunity to hear from:

• Yuliya Chernova - Manager, Air Canada
• Hadja Cherif - Member Experience Manager, Alterna Savings
• Ian Cummings - Senior Director Client Experience & Design Research, RBC
• Ryan Lazar - Country Manager Canada, Qualtrics
• Tristina Keith - Global Head of Alliances, Ipsos

Seating is limited - Don’t miss out!

Register Today

Event Details

Registration & Networking: 3pm
Speakers and Panel Discussion: 3:30pm - 5:30pm
Q+A/Cocktails & Canapes: 5:30pm - 6:30pm
Address: Ipsos, 160 Bloor St E, 3^rd Floor, Toronto, ON M4W 1B9