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Keeping Customers Safe in the Social Distancing Economy
View RCC’s on demand webinar for new insights from Ipsos’ Health & Safety research.
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The Path Forward: Financial Services Post Covid
View our on-demand webinar to hear business recovery strategies as they relate to the future of financial services in Canada.
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Customer Needs in Times of Crisis
Lessons and challenges from the automotive sector highlight opportunities for all industries.
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The Path Forward: Measuring your new front line
Revisit our broadcast to hear how organizations have already started to measure and improve customer experience with the new (post Covid) front line.
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Staying close to your customers
Why customer experience still matters amid COVID-19 and social distancing.
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Mystery Calling: Dialing up your contact centre performance
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
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The Future of CX for L&G: 5 Key Ingredients
View our on-demand webinar featuring five tips to growing strong customer relationships.
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Is Your L&G Brand Delivering on its Promise?
View our on-demand webinar featuring what’s hot in mystery shopping research, and how it can be applied to Lottery & Gaming products and services.
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Mind the gap: Why what a brand promises and what it delivers matter
Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
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The Behavioral Science of Customer Experience
Behavioural science offers the right lens and tools to explore, measure and predict consumer behaviour.