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Mystery Calling: Dialing up your contact centre performance
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
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NEXT: Where to Live, What to Buy, and Who Will Lead Canada’s Future
Darrell Bricker’s new book available March 31. See what’s inside…
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Over Half (53%) of Canadians Engage in Risky Financial Behaviours That Could Saddle Them with Further Debt
2 in 10 (18%) Say They Will Never Be Out of Debt; Just Under 7 Years Average Time to Be Debt-Free
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Disruptive technologies: How data is collected when you can’t get on the ground
Remote sensing – satellites, drones, social listening & AI – are changing the way we collect data.
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Lonely, Alienated and Young
Previously it was elderly people who were most likely to feel lonely and would face the health risks associated with this, but now the young are most likely to be lonely. We explore why.
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Battle of Market Forces: Convenience vs. Sustainability
In this case study, the author shares a personal shopping dilemma through the lens of a researcher dedicated to brand health.
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Global Trends 2020: Understanding Complexity
Download our latest report featuring global opinions, attitudes and behaviors around brands, technology, society, consumerism and much more.
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[WEBINAR] Innovation 2020: L&G Qual Quant Case Studies
As emerging tech-based entertainment alternatives continue to pose challenges to the lottery and gaming industry, retaining and growing a player base requires raising your table stakes.
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Why do you think fewer people die from disease but more die from other causes
On average, people underestimate deaths from heart disease by almost three times.
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Three Quarters (74%) of Canadians Worry About Balancing Immediate Priorities vs. Long-Term Savings Goals
Canadians not able to put their money where their mouths are, as many falling short of their stated financial goals