Customer Satisfaction

Three-quarters (74%) of Canadian consumers say "good customer service" is the best way for companies to express appreciation for their patronage

Notably, six-in-ten (62%) Canadians say the last time they "received great customer service" was within the past month

Convenient hours of operation is a valued attribute in service by majority of Canadian consumers (97%)

Majority (84%) of Canadians agree that one experience can make or break their relationship with a particular brand or company

La gestion des attentes