• Home
  • Customer Satisfaction

Customer Satisfaction

Experience Perspective: An Ipsos Podcast
Customer Insights Publication

Experience Perspective: An Ipsos Podcast

An Ipsos podcast series exploring best practices in customer and employee experience strategies, mystery shopping and channel performance.
Customer Relationship Survey

All Things Considered, Three Quarters (74%) of Canadians Say 2011 was a Good Year for their Family,
While One Quarter (26%) Say it was a Bad Year

Canadians Most Likely to Say Their Health is Good (84%), Followed by their Happiness (82%), Social Life (76%),
Romantic Life (64%) and Financial Situation (61%)
Customer Relationship Survey

Almost Half (45%) of Canadians Don't Place Health Near the Top of their Priority List

Sun Life Canadian Health Index Creates Five Categories of Canadians: Overconfident, Overextended, Health Achievers,
Resilient and Inhibited
Customer Relationship Survey

A Matter of Trust

Customer Relationship Survey

Nine in Ten (87%) Canadians Say That When Connected to Nature They Feel Happier

Overwhelming Majority (85%) Worry that Natural Areas We Enjoy Today Will Not Be Here for their Children or Grandchildren
Customer Relationship Survey

A Car That Keeps Up With Canadians:
Top Features Canadians Deem Important While Cruising Include Reasonable Cost, Fuel Efficiency and a
Car That's Great for Canadian Winter

Different Gears for Different Years as Preferences Shift
By Age, Gender and Region
Customer Relationship Survey

Four in Ten (37%) Canadian Adults Say They Don't Always Wear a Life Jacket When
on a Boat in the Water

Majority (51%) of Those Aged 18 to 34 Admit They Don't
Always Wear a Life Jacket
Customer Relationship Survey

Most Albertans Satisfied With Their Lawyers

More Than Half (53%) Report Being Very Satisfied With Services Provided By Their Lawyer
Seven-In-Ten (71%) Say They Received Very Good or Good Value For Fees Paid To Their Lawyer
Customer Relationship Survey

Ethnic and New Canadians Are More Likely to Deal With a Company that Gets Involved with Their Ethnic Community

Specifically, Sponsoring Cultural Events is Most Worthwhile for Companies
Customer Relationship Survey

Canadian Workforce Growing Increasingly Disloyal Toward Employer

New Ipsos Reid Study Shows 22% of Canadian Employees Feel Less Loyal to Employer
Management Must Commit to "Do More" to Re-engage Employees and Secure Futures
28 - 36 of 38 items