Loyalty

[WEBINAR] Battle for Wallet Share: Winning Growth in Canada's Mature Credit Card Market
Customer Experience Webinar

[WEBINAR] Battle for Wallet Share: Winning Growth in Canada's Mature Credit Card Market

Join us as we explore the trends reshaping consumer spending, reward preferences, card usage, and loyalty.
Customer Relationship Survey

Good Customer Service Best Way To Show Customer Appreciation

Three-quarters (74%) of Canadian consumers say "good customer service" is the best way for companies to express appreciation for their patronage

Notably, six-in-ten (62%) Canadians say the last time they "received great customer service" was within the past month

Convenient hours of operation is a valued attribute in service by majority of Canadian consumers (97%)

Majority (84%) of Canadians agree that one experience can make or break their relationship with a particular brand or company
Customer Relationship Survey

Satisfaction et fidйlisation

La gestion des attentes
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