India slips to 40th rank in 2021 from 34th rank in 2020 on the 2021 Anholt-Ipsos Nation Brands Index
Germany maintains top “nation brand” ranking, Canada and Japan overtake the UK to round out the top three
What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.