Customer Experience


Customer Experience Publication

Last Impressions Also Count

How to evoke an emotional response to leave strong branded memories. While we all know the importance of first impressions, this report highlights the significance of a good last impression.
Consumers Survey

A Way to Get Away

Taking time off in 2018? Indians plan to go on a vacation, avail full leave quota and switch off from work emails and messages
Consumers Survey

47% Indians Prefer Company Certified Showrooms For Used Car

Price, less depreciation, social status upgrade via luxury cars make used cars ownership attractive. Negative perceptions of vehicle ROI, lifespan, stigma take sheen off used cars. About half (47%) Indians said that they would consider buying a Used Car from a Company Showroom; according to a new study by global market research company Ipsos.