Customer Experience


Customer Experience Publication

Designing a better mystery shopping programme

A seven-step guide for organisations to derive more value from a better mystery shopping programme.

Ipsos India widens portfolio of Sonul Verdia and Ananya Roy Mathur for enhanced client servicing

Ipsos India has diversified roles for two of its senior team members
Public Health Survey

World Affairs - Indians foresee dissonance: Halifax International Security Forum-Ipsos Study

Pessimism writ large. There is fear and concern about the future

Car Clinic Publication

App-based Ride hailing, Car Ownership Slug Fest. And what it means for the industry

Changing mobility landscape with emergence of app-based ride hailing companies
-By Abhishek Jha, Client Director, Ipsos India
Consumers Survey

Consumer Confidence slides in December: Thomson Reuters-Ipsos PCSI Survey

The India Primary Consumer Sentiment Index (Consumer Confidence), as measured by Thomson Reuters in partnership with Ipsos, shows a drop by 0.6 percentage points over the previous month (November).
Insights Survey

Spotlight: Saudi Arabia Travelers Report

As part of the Spotlight Series, the Saudi Arabia Travelers Report reveals the residents' travel habits
Customer Experience Publication

Last Impressions Also Count

How to evoke an emotional response to leave strong branded memories. While we all know the importance of first impressions, this report highlights the significance of a good last impression.
Consumers Survey

A Way to Get Away

Taking time off in 2018? Indians plan to go on a vacation, avail full leave quota and switch off from work emails and messages