CX Global Voices | 2022

27% of CX professionals admit that the experiences their organisations are delivering to customers are generally worse than promised.

We hope you’ll join us at one of our CX Global Voices webinar sessions to hear from our global CX experts, as they unpick what’s going on and what that might mean for you.

We’ll be sharing the results of our 2022 Ipsos research among 1,000+ CX professionals, from over 65 markets. We delve into:

• Current state of play, how that’s changed and what the future holds
• Levels of CX maturity - who’s now ahead of the curve and who’s lagging
• CX challenges, including those relating to omnichannel delivery, data integration and the metaverse
• Top priorities for CX practitioners across the world - where there’s still work to be done and the opportunities that lie ahead.  

Please get in touch with [email protected] with any queries.