[Webinar ] Global Voices of Experience 2023

Failure to deliver on brand promise to customers 4X higher when CX and EX not aligned

NEW DATE: We hope you’ll join us at our Global Voices of Experience webinar session on 14 November, to hear from our global Experience experts, as they unpick what’s going on and what that might mean for you.

We’ll be sharing the results of our 2023 Ipsos research among almost 1,000 CX and EX professionals, from 60+ markets across the world. We delve into:

• Current state of play in Customer and Employee Experience - across sectors, and B2C vs B2B
• What’s changed over the last few years, and what the future holds
• Levels of Experience Management (XM)  maturity - who’s now ahead of the curve and who’s lagging
• XM challenges, including, of course, those relating to AI and ESG
• Top priorities for CX and EX practitioners - where there’s still work to be done and the opportunities that lie ahead. 

Please get in touch with [email protected] with any queries.

Speakers :

• Helen Wilson, Global Chief Experience Officer, Customer Experience & Channel Performance, Ipsos

• Nicolas Fritis, Head of Customer Experience and Channel Performance, Latin America, Ipsos

• Stephanie Bannos-Ryback , EVP, Head of Experience, USA, Ipsos