Customer Experience

Designing customer experiences that drive business success

Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

What are the imperatives for survival and success of the physical store in a shifting commerce environment?

This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.

𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝟴𝘁𝗵 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 - The pandemic has forced customers on to digital channels and many embraced it, demanding a better Customer Experience every time. Adopting a digital first mindset continues to be top of mind for brands and their contact centers.

We hope you’ll join us at one of our CX Global Voices webinar sessions to hear from our global CX experts, as they unpick what’s going on and what that might mean for you.

Share your CX views and get priority access to the 2022 global CX trends report.

Customer Perspective is a podcast exploring all things Customer Experience and Channel Performance. We publish new episodes every week/couple of weeks.

Integrating retail into consumers’ everyday lives