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Beyond the Score: Mastering Omnichannel CX for Real Business Impact

Beyond the Score: Mastering Omnichannel CX for Real Business Impact

Customer Experience (CX) is at a crossroads. A simple score is no longer enough — organizations must deliver seamless omni-channel journeys, harness technology and AI to generate insights, and build governance frameworks to address the key CX pillars and challenges ahead.

In this exclusive event, co-hosted by Ipsos and Qualtrics, you’ll discover how leading brands are:

Embedding omni-channel feedback programs that build trust and consistency.
Leveraging AI and digital analytics to turn customer data into real-time action.
Overcoming challenges in governance, alignment, and execution to deliver measurable business impact.

Who Should Attend?

Senior leaders in Banking, Retail, Telecom, and Consumer Services
Heads of CX, Digital, Marketing, and Operations
Transformation leaders driving change

👉 Seats are limited. Free event by invitation only.

Networking Lunch at 12:00 onwards

Explore how omni-channel, AI, and CX governance will shape the future of customer experience.

Reserve your spot today!

Speakers

Jason Kok

Country Service Line Leader, Customer & Employee Experience, Ipsos

Jason specialises in guiding organisations toward true customer-centricity. His practice empowers clients by defining their CX vision and activating improvement initiatives, ultimately driving positive business outcomes, fostering loyalty, and ensuring they deliver consistently excellent experiences.

https://www.linkedin.com/in/jason-kok-35051611/
Gabriel Wong

Solution Leader, Qualtrics

Throughout the past 20 years, Gabriel has helped his blue-chip clients elevate their customer experience programs to drive competitive advantage. With expertise both as a client-side customer experience practitioner and as a technology consultant, he appreciates the customer experience challenges within today's environment.

https://www.linkedin.com/in/gabriel-wong-8665b38/