With varying lockdowns across the region and vaccine rollout commencing this year, we witnessed the changing mindsets of citizens across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
We are seeing disruptions that are shaking up categories today like never before. These disruptions will have a fundamental impact on the way consumers relate to your brand.