[Webinar recording] Ipsos CX Global Voices 2022 : SEA webinar

27% of CX professionals admit that the experiences their organisations are delivering to customers are generally worse than promised.

Join us at our CX Global Voices webinar to hear from Ipsos regional CX research experts (Southeast Asia), as they unpick what’s going on and what that might mean for you.

We’ll be sharing the results of our 2022 Ipsos research among 1,000+ CX professionals, from over 65 markets and deep-diving into findings from APAC and SEA:

• Current state of play, how that’s changed and what the future holds
• Levels of CX maturity - who’s now ahead of the curve and who’s lagging
• CX challenges, including those relating to omnichannel delivery, data integration and the metaverse
• Top priorities for CX practitioners across the world - where there’s still work to be done and the opportunities that lie ahead.

Presenters:

Stephane Sanchez 
Regional Lead, Customer Experience & Mystery Shopping, Asia Pacific, Ipsos

Pakee Charoenchanaporn 
Lead, Customer Experience, Ipsos in Thailand

Kimberly Krauze 
Research Director, Innovation, Ipsos in Singapore

Download infographic summary of CX APAC Voices 2022

Find out more about our latest Ipsos CX thinking and listen to our Ipsos Customer Perspective podcast.

    
If you have any questions about the survey, it's findings, or how Ipsos can support your business and its CX strategies, please feel free to contact us at [email protected]