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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
11 April 2022
Customer Experience

Bridging the Brand Experience Gap

How to align brand promise and customer experience for business success
23 September 2021

Features

Discover Ipsos Update

Our first monthly research round-up of the year includes both reflections on 2020 and a look forward at the year ahead. Featured topics include vaccines, behaviour change, food trends and a look at the local story in a selection of countries.