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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
11 April 2022
Customer Experience

Designing a better mystery shopping programme

A seven-step guide for organisations to derive more value from a better mystery shopping programme.
31 May 2019
Retail

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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