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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
11 April 2022
Customer Experience

Bridging the Brand Experience Gap

How to align brand promise and customer experience for business success
23 September 2021

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Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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