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Insights Hub : Customer Experience

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Featured insights & publications

Energy Ipsos Voices

The New Resource: The Democratic Paradox at the Heart of the Critical Minerals Race

Humans are natural storytellers. When we encounter something new and unsettling, our instinct is to reach into the past and pull out a narrative that makes it feel familiar. It is how we make sense of the world. It is also how we mislead ourselves.

18.08.26

Social Issues Publication

The Ipsos Issues Monitor

05.08.26

International Publication

Australian Study of Adult Skills

20.07.26

Climate change Publication

Life in Sydney

05.02.26

Online Surveys Publication

ENGIE Customer Experience Survey

12.12.25

Social Media 26.06.25

Short-Form Social Misfits

Mystery Shopping 08.05.25

Getting Started With Mystery Shopping

Employee Experience 29.04.25

Future Confidence at Work

All content

Budget Publication

The Ipsos Financial Circumstances and Commitments report

Conducted regularly since 2018, the Ipsos Financial Circumstances and Commitments report is a cross generational look at Australians’ standard of living, future financial circumstances and propensity to be late in meeting their various financial obligations.

12.12.25
Customer Experience Publication

Customer Experience in Australia

The State of Customer Experience in Australia for 2025 is now available to download

03.12.25
Healthcare Publication

Quality of healthcare in Australia finally improving

The ratings of the quality of healthcare in Australia and globally finally improving after declines since 2018.

06.11.25
Employee Experience Publication

Empowering People Teams; Navigating 2025 and beyond

Successful People Strategy begins with enabling the People Team

02.09.25
Education Publication

Australians display strong support for technology restrictions

Eight in 10 Australians support a social media ban for under 14s and 62% support banning phones in schools

26.08.25
Understanding Asia

Understanding Asia takes a look at the latest Ipsos research into society, markets and people within the APEC region. A monthly newsletter curated for our region.
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Social Media Publication

Short-Form Social Misfits

The next creative shift that will drive advertising effects in TikTok, Instagram Reels and YouTube Shorts

26.06.25
Refugees Survey

More than 3 in 4 Australians support the right for people to take refuge

Australians are among the most supportive nations when it comes to support for people being able to take refuge in other countries.

18.06.25
Global Advisor Survey

Majority of Australians support anti-discrimination protections for LGBT+ people, but support slips for several LGBT+ issues

Australians are among the most supportive nations in the world when it comes to the protection of LGBT+ people against discrimination (80% agree), however less are supportive of passing laws that ban discrimination, an Ipsos survey has found.

12.06.25
Global Advisor Survey

Pessimism around the globe is fuelling populism; almost half of Australians believe our country is in decline

Across the globe, a profound pessimism is settling in. In Australia, just under half the population (47%) believe their country is in decline and a similar percentage feel that the society they live in is broken.

10.06.25
Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success

08.05.25
Election Survey

Daily Mail Ipsos National Poll 3 Report

The two party preferred estimate based on stated preferences shows Labor on 48%, leading the Coalition 47%, and 5% of Australians saying they are currently undecided.

03.05.25

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