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Customer Satisfaction

Experience Perspective: An Ipsos Podcast
Customer Insights Publication

Experience Perspective: An Ipsos Podcast

An Ipsos podcast series exploring best practices in customer and employee experience strategies, mystery shopping and channel performance.
Customer Relationship Survey

Women Managers and Execs Believe `Image' Is More Than Twice as Likely to Be a Factor for Women (90%) Than Men (37%) For Career Progression

Canadian Female Business Leaders Divided on Whether Gender of Superior Affects Career Advancement
Customer Relationship Survey

Four in Ten (42%) Employed Canadians Have Observed Some Form of Workplace Misconduct; One in Five (17%) Cite Witnessing Privacy Violations

Less than Half (48%) of Those Who've Witness Misconduct Have Actually Reported It
Customer Relationship Survey

Ipsos Reid Unveils Second Annual Most Influential Brands Study at ICA's FFWD 2013

Study Presents First Foray into Most Influential Brand in the World
Customer Relationship Survey

Eight in Ten (80%) Canadians Say 2012 Was a Good Year for Their Family, Up 5 Points From 2011

Nine in Ten (89%) Expect 2013 to be a Good Year for Their Family
Customer Relationship Survey

Less Than Half (44 Per Cent) of Canadian Employees Have Confidence in the Senior Leadership at Their Workplace; British Columbians (43 Per Cent), Atlantic Canadians (43 Per Cent), and Retail Employees (39 Per Cent) Least Confident

Only Slightly More `Agree' (39%) That They Trust What Senior Leaders Say Than `Disagree' (32%)
Customer Relationship Survey

Life-Savers, Medical Professionals Top the List of Most Trusted Professionals

Financial Advisors, Police Show Largest Decline Since 2007
Customer Relationship Survey

Canadian Hockey Fans Nostalgic about Last Victories in '67, '93 but also Rate 2011 as their Most Memorable NHL Stanley Cup Playoffs

Four in Ten (37%) Choose Most Memorable Year Based on their Favourite Team Winning
Customer Relationship Survey

Ipsos Study Shows Online Group Coupons Can Help Build Brand Loyalty

Six in Ten (57%) Users Likely to Revisit a Retailer Without A Coupon
Customer Relationship Survey

What Do Pharmacists, Doctors, Soldiers, Pilots and
Teachers Have in Common?

They're Among the Most Trusted Professions in Canada
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