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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

LUXURY NOW AND INTO THE FUTURE

An Ipsos point of view
31 March 2023
Luxury
Customer Experience

Luxury and convergent commerce

Roundtable discussion hosted by Ipsos channel performance and customer experience.
9 February 2023
Luxury

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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Customer Experience

Keeping the dream relevant: Rethinking how to deliver the luxury experience

What challenges does a post-pandemic world with new inflationary pressures bring for brands aiming to deliver compelling luxury experiences and value propositions?
13 January 2023
Luxury
Customer Experience

Luxury, the time of transformations?

How to surf between constants and changes.
16 December 2022
Customer Experience

CX Service Design: Creating emotional attachment and driving brand growth

Designing customer experiences that drive business success
6 December 2022
Customer Experience

The future luxury customer

This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.
16 November 2022
Luxury
Customer Experience

Designing a ‘Smarter’ Mystery Shopping Programme

Seven steps to building a successful mystery shopping programme and increasing return on investment.
14 November 2022
Customer Experience

Future of Mobility: Autonomous driving and the impact on our life

Autonomous vehicles have the potential to reinvent everyday lives and businesses
10 November 2022
Customer Experience

Welcome to the Metaverse

What it is now, what it will become and how you can be a part of it
13 October 2022
Customer Experience

Using AI to improve Customer Experience in the consumer beauty sector

Machine learning and social data are great help for brands to spot unmet consumer needs and boost customer experience.
3 October 2022
Customer Experience

Sustainability and Advertising: Friends or foes?

How can advertising and sustainability work together to support a more sustainable future and responsible brand growth?
14 September 2022
Customer Experience

Improve your product design by leveraging online reviews

Product Intelligence Capability Demonstration

13 July 2022