Brands

Ipsos The Scent of an Emotion Study

Authored by Shiva Agarwal, Research Director, Innovation, Ipsos in India & Ashwini Sirsikar, Country Service Line leader, Ipsos UU (Qualitative Research), Ipsos in India.

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,

The science of strong relationships in challenging times.

What’s next for brands during the COVID-19 pandemic?

Deriving Insights from Unstructured Social Listening Data

Why customer experience still matters amid COVID-19 and social distancing.

Revisiting brand-building during the COVID-19 pandemic.

In this changing world, retailers need to adapt to remain relevant and competitive.