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Mystery Shopping

Mystery Shopping

Customer Experience Publication

The Experience Perspective

The Experience Perspective is an Ipsos podcast and LinkedIn Live series covering everything from Customer and Employee Experience to Channel Performance.

29.04.26

Mystery Shopping Publication

Getting Started With Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success

08.05.25

Customer Experience Publication

Customer Perspective

Customer Perspective is a podcast and LinkedIn live series exploring all things Customer Experience and Channel Performance.

17.04.25

Consumers Publication

Channel Performance Benchmark, Ipsos’ global Mystery Shopping KPI benchmark - now even more powerful

How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?

28.02.25

Politics Publication

Ipsos Update – February 2025

Trump, Housing, Shopping … Ipsos Update explores the latest and research & thinking on key topics from Ipsos teams around the world.

10.02.25

Mystery Shopping Publication

Demystifying Mystery Shopping

Why organisations use Mystery Shopping, and its role within Customer Experience Measurement research

03.02.25

Consumers Publication

Channel Performance Benchmark, Ipsos’ global Mystery Shopping KPI benchmark - now even more powerful

How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?

22.05.24

Consumers Publication

Introducing Channel Performance Benchmark, Ipsos’ global Mystery Shopping KPI benchmark

How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?

13.09.23

Customer Experience Survey

Customer Perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, and Channel Performance.

18.02.21

Customer Experience Survey

Customer perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, Mystery Shopping and Channel Performance.

17.04.20

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