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Customer Experience

Infrastructures Survey

New Zealanders’ Attitudes Towards Local Infrastructure

Ipsos has just released the results of a 28-country survey into infrastructure issues.

28.10.17

The power of virtual and augmented reality | Ipsos

Customer Experience Publication

Creating a sense of presence: The power of virtual and augmented reality

Exploring the demand for more immersive experiences as we move into a more digital world.

06.09.21

Customer Experience Publication

The Key To Your CX Success

Finding the right customer experience KPI for your business

26.05.21

Customer Experience Publication

Service with a smile?

Delivering customer experience in the face of mask wearing.

01.03.21

Delivering a Return on Customer Experience Investment: ROCXI | CX | Ipsos

Customer Experience Publication

Money talks or budget walks

Delivering a Return on Customer Experience Investment: ROCXI.

12.11.20

Coronavirus Event

Adapting and leading in financial services

The changes due to Covid around the world have disturbed people’s routines, changing the way consumers think about brands, meaning that we need to understand, adapt and anticipate.

27.07.20

Ipsos Update | Customer Experience | Coronavirus | emerging health and safety agenda | attitudes to work | Ipsos

Customer Experience Publication

This month’s round-up of research and analysis from Ipsos around the world includes the latest insights on the impacts of coronavirus and how we can plan for the future, customer experience – including the emerging health and safety agenda, attitudes to work, the second world war, and public opinion from New Zealand and Australia.

01.06.20