Home
Customer Experience

Customer Experience

Infrastructures Survey

New Zealanders’ Attitudes Towards Local Infrastructure

Ipsos has just released the results of a 28-country survey into infrastructure issues.

28.10.17

Ipsos | ipsos update | climate change | women's forum | cx service design

Ipsos Update Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

03.01.23

Ipsos Views | White Paper | Customer Experience

Customer Experience Publication

CX Service Design: Creating emotional attachment and driving brand growth

Designing customer experiences that drive business success

06.12.22

Ipsos | ipsos update | society | inflation | mobility

Inflation Publication

Ipsos Update – December 2022

Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

01.12.22

Customer Experience Publication

Got30: An Ipsos vodcast

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.

21.11.22

Measuring customer effort is not enough | Ipsos

Customer Experience Publication

Putting in the Effort: Why treating customers fairly is key to business success

Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.

11.01.22