Adapting and leading in financial services
Adapting and leading in financial services

Adapting and leading in financial services

18 August 2020 11.00 SGT
1 hour
Webinar

Register for this Webinar

What does this look like now for the banking and financial services sector and can we anticipate what it will look like? How are we staying connected and in step with customers' needs and preferences that are constantly evolving during this time?

Join Lance, Amrutha, David and Suzie in this virtual panel to hear how experienced leaders in financial institutions are making real time adjustments and implementing new ways of working to optimize customer and employee engagement as business resumes.

Critical insights include:

  • Key strategic priorities that are emerging in the future of banking
  • Responding to the changing dynamics within omni-channel and digital experience for customers and employees
  • Understanding and acting on feedback signals to create personalized experiences and deepen customer relationships

Speakers

  • Suzie Dale
    Suzie Dale
    Head of Research, ASB Bank
  • Lance Webb
    Lance Webb
    Director CX, Ipsos
  • Amrutha Murthy
    Amrutha Murthy
    Managing Director CX & Channel Performance, Ipsos
  • David Lambert
    David Lambert
    XM Principal, Medallia

Other events