Adapting and leading in financial services
What does this look like now for the banking and financial services sector and can we anticipate what it will look like? How are we staying connected and in step with customers' needs and preferences that are constantly evolving during this time?
Join Lance, Amrutha, David and Suzie in this virtual panel to hear how experienced leaders in financial institutions are making real time adjustments and implementing new ways of working to optimize customer and employee engagement as business resumes.
Critical insights include:
- Key strategic priorities that are emerging in the future of banking
- Responding to the changing dynamics within omni-channel and digital experience for customers and employees
- Understanding and acting on feedback signals to create personalized experiences and deepen customer relationships
Suzie Dale, Head of Research, ASB Bank
Lance Webb, Director CX, Ipsos
Amrutha Murthy, Managing Director CX & Channel Performance, Ipsos
David Lambert, XM Principal, Medallia