Managing Customer Experience in an ever-disrupted world

Customer Experience is now undeniably a driver of business performance, and companies make significant investment in order to meet their customers’ needs. But how can you ensure that investment creates authentic, influential and memorable experiences which truly represent your brand promise?

On 21 January Ipsos invites you to join us in Bangkok to examine how different industries are being disrupted by new technology and evolving societal trends, the impact this is having on CX and what challenges and opportunities this throws up for your organisation.

Our expert speakers will dive into the detail of the trends you have to be aware of, why management trumps measurement, and how journey mapping and customer-led design can create experiences are aligned to consumers’ expectations, needs and emotions. Hear from the leaders of the largest, most innovative Mystery Shopping agency in the world on how they are changing the face of Mystery Shopping.

Be the first to hear the results of our latest research and speak to the CX experts that can create you a unique blend of research, technology, analytics and advisory solutions to help you retain customers, grow share of spend, increase advocacy and drive up operational efficiency to deliver a Return on Customer Experience Investment.

Agenda

8.45am Registration 

9.00am Presentations start

•   Expectations in a disrupted world

•   How CX measurement and management is changing as a result

•   Capturing and managing moments that matter to drive emotional connection and stronger relationships

•   How to ensure your brand promise are being met

12.00pm Networking

Contact : nawajit.thanaboon@ipsos.com

 

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