1. Pining for the “good old days”
A majority anticipate that their situation is (or will be) worse than their parents was at the same age.
2. French people have little trust in each other... and even less in the ruling elite
A majority (51%) believe that “the ruling elite make decisions which they know to be contrary to the interests of the majority”.
3. Saving what you have, spending what you don’t
The 20% most affluent households experienced a significant increase in their net wealth, while the 20% least affluent were more indebted by the end of the summer than they were before the pandemic.
4. Learning to live from the sofa
Covid-19 and lockdown has taught French consumers and marketers alike some clear lessons which might “stick” long after the pandemic. One of them being; laziness is good!
5. French businesses were caught off-guard by remote working
Prior to the pandemic, 15% of those employed by small businesses were eligible for remote working but only 2% had plans to use collaborative digital solutions.
6. Money can’t buy you love
But 46% of the French public say it makes them happy, particularly in times of crisis.
7. Luxury shoppers recognise their privilege
However, they don’t feel ashamed about it.
8. A desire for digital health opportunities
Although it has historically been a weak spot in the local care offering, the French are now very open to preventive healthcare and telemedicine.
9. Shoppers demand a seamless omnichannel experience
What really matters is the continuity of customer experience across channels and, ultimately, down to the final point of sale.
10. French brands are ready to take a stand
But they are sometimes a bit too reactive and awkward in doing so.