Customer Experience

Join Ipsos CX experts to review the results of the Ipsos 2022 CX Global Voices Survey.

Integrating retail into consumers’ everyday lives

Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.

The financial impact of the pandemic has increased pressure on organizations to reduce costs, drive efficiency, shorten speed to market and improve sales, all while attracting and retaining top talent.

We share insights into how to align brand promise and customer experience for business success.

Join Ipsos’ Lesley Haibach and a panel of CX experts to hear results from a recent survey with 300 experience professionals and 2000 Canadian consumers to understand the challenges and implications of COVID on Canadian businesses, how organizations are prioritizing experience initiatives, as well as understanding the role customer experience plays in consumer buying decisions.

We share research and tips to help auto manufacturers and marketers promote the safety of autonomous and ADAS features.

Listen in to hear new research exploring interest for EVs, their advantages and drawbacks plus key insights on how these have changed over the last several years.

It boils down to one central question: which commercial outcome matters most to a business and does the CX KPI reflect it?