Customer Experience

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

In our latest paper we explore what it is now, what it will become and how you can be a part of it

Join Ipsos CX experts to review the results of the Ipsos 2022 CX Global Voices Survey.

Integrating retail into consumers’ everyday lives

Interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly? Read this paper.

The financial impact of the pandemic has increased pressure on organizations to reduce costs, drive efficiency, shorten speed to market and improve sales, all while attracting and retaining top talent.

We share insights into how to align brand promise and customer experience for business success.

Join Ipsos’ Lesley Haibach and a panel of CX experts to hear results from a recent survey with 300 experience professionals and 2000 Canadian consumers to understand the challenges and implications of COVID on Canadian businesses, how organizations are prioritizing experience initiatives, as well as understanding the role customer experience plays in consumer buying decisions.

We share research and tips to help auto manufacturers and marketers promote the safety of autonomous and ADAS features.