Customer Experience

We explore ways Canadians have supported local, small businesses during the coronavirus pandemic.

We share insights into what Canadians are looking for from businesses, along with customer choice drivers.

Read more about quantifying the connection between quality and loyalty in automotive purchase.

Revisit our recorded webinar to hear the results of our user experience study of online dating apps - a case study for website user design.

Will this holiday season be the ‘most wonderful time of the year’? We explore how the pandemic is shaping holiday shopping habits.

Learn about the approaches you can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

View our on-demand webinar to hear business recovery strategies as they relate to the future of financial services in Canada.

Revisit our broadcast to hear how organizations have already started to measure and improve customer experience with the new (post Covid) front line.

Why customer experience still matters amid COVID-19 and social distancing.