Economy

Customer Experience in an Endurance Economy
Customer Experience Publication

Customer Experience in an Endurance Economy

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.
Four in Five (78%) Canadians Concerned That Inflation will Make Everyday Things Less Affordable; One in Four (24%) Say They Can’t Absorb Higher Costs
Economy Survey

Four in Five (78%) Canadians Concerned That Inflation will Make Everyday Things Less Affordable; One in Four (24%) Say They Can’t Absorb Higher Costs

Four in Ten (44%) are Concerned They Might Not Have Enough Money to Feed their Family
COVID-19 has Accelerated Innovation in the Small Business World with Many Canadians Predicting Changes Here to Stay
COVID-19 Survey

COVID-19 has Accelerated Innovation in the Small Business World with Many Canadians Predicting Changes Here to Stay

Digital Presence Remains Key Looking Forward
Man on bus wearing mask
Economy Survey

Three Quarters (74%) Support Mandatory Vaccination for Public-Facing Workers; 65% Support Same for Return-To-Office

Lowering Income Taxes (39%) and Addressing Affordability (37%) Top Priorities for Canadians for Post-Pandemic Recovery
Photo of Vaccine Passport
Election Survey

Strong Majority of Canadians Support Vaccination Mandates; Open to Measures Including Vaccine Passports

Liberals Seen as Strong on Issues Such As Healthcare and COVID-19 Pandemic; Conservatives Lead on Economy
Discarded face mask in puddle
COVID-19 Survey

What Pandemic? COVID-19 Surpassed by Health Care (31%), Affordability (25%), Climate Change (24%), and Economy (24%) as Top Issues of the Day

Liberals Seen as Best Suited to Tackle Most Top Issues, But Cede Major Ground to Conservatives Regarding Economy
Mannequins in department store window
Financial Security Survey

One-Third (32%) of Canadians Plan to Spend More Than Normal, As Pent-Up Pandemic Spending Finds Outlets

Continued Variation in Pandemic Recovery -- Half (49%) Report Improvement in Debt Situation, While One-Third (30%) Report Worsening Debt Situation
Neon 'open' sign
COVID-19 Survey

Half (51%) of Canadians Anxious About Returning to Normal Life Following the Pandemic, Though Cautious Optimism Evident

Progress Being Made as Majority Agree (71%) Their Mental Health is Improving Amidst Vaccine Rollout and Restriction Loosening
Beach on Vancouver Island
Economy Survey

Canadian Views on Indigenous Communities and Natural Resource Development

Examining the Relationship Between Indigenous Communities and Resource Development
Light on in window of condo building
Housing Survey

Likely Home Sellers in Ontario Anticipate 15% Higher Sales Price Amidst Stable Selling Intentions (18%, -1)

Citing Favourable Market and Timing as Main Motivations to List, More Sellers Not Willing to Go Below Asking Price (27%, +10)
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