Economy

Customer Experience in an Endurance Economy
Customer Experience Publication

Customer Experience in an Endurance Economy

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.
Inflation
Economy Survey

The Inflation Crisis: 74% of Canadians Are Concerned About Inflation in 2022

More Inflation Means Less Giving: As Many as Seventeen Percent (17%) Expect to Give Less to Charities in 2022 Because They Worry About the Effects of Inflation on Their Finances
Over Half (55%, +3) of Canadians Concerned about Impact of Rising Interest Rates on Financial Situation
Financial Security Survey

Over Half (55%, +3) of Canadians Concerned about Impact of Rising Interest Rates on Financial Situation

Rising Cost of Living Further Stretches Households; Nearly Half (47%) Believe Feeding Family Has Become Less Affordable in Past Year
Most (88%) Canadians Say We Need More Competition as it’s Too Easy for Big Business to Take Advantage of Consumers
Public Opinion Survey

Most (88%) Canadians Say We Need More Competition as it’s Too Easy for Big Business to Take Advantage of Consumers

Only Half (48%) Agree That Less Domestic Competition is Necessary to Enable Canadian Companies to Compete Internationally
Inflation Accelerates into Top-Three Retirement Worries among Canadians
Financial Security Survey

Inflation Accelerates into Top-Three Retirement Worries among Canadians

Growing Proportion of Canadians Now Have an RRSP (53%, Up 7 points Since Last Year)
Global consumer confidence indexing at the same level as pre-pandemic
Consumers Survey

Global consumer confidence indexing at the same level as pre-pandemic

Sentiment in most countries is unchanged from last month despite Omicron.
MNP Debt Index Reaches Lowest Level Recorded, Weighed Down by Concerns over Omicron, Renewed Lockdowns, Rising Inflation
Financial Security Survey

MNP Debt Index Reaches Lowest Level Recorded, Weighed Down by Concerns over Omicron, Renewed Lockdowns, Rising Inflation

Canadian Households Show Weakened Optimism in Financial Future, Even If Financial Situation Unchanged Over Past Few Months
Global predictions for 2022 | Ipsos
Trends & Prospective Survey

Global predictions for 2022

Following a challenging 2021, people around the world are optimistic that 2022 will be a better year.
Consumers | Inflation | Ipsos
Consumers Survey

Consumers worldwide report experiencing higher prices

In 30-country survey, two-thirds say they now pay more for transportation, food and drink, and utilities than they did six months ago.
Many Canadians Using Cash Windfall During Pandemic to Increase Charitable Giving
Financial Security Survey

Many Canadians Using Cash Windfall During Pandemic to Increase Charitable Giving

But K-Shaped Recovery Means that Higher Proportion Have Scaled Back Their Giving (18%), Not Increased It (12%)
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