Economy

Customer Experience in an Endurance Economy
Customer Experience Publication

Customer Experience in an Endurance Economy

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.
Economy Survey

Four in Ten (43%) Canadians Aged 50+ Admit to Actions that Could Put Them at Risk of Falling Victim to Financial Fraud or Identity Theft

Nearly Two in Ten (16%) Admit to Having Been a Victim of Fraud, Identity Theft, or a Violation of their Financial Privacy
Economy Survey

Consumer Outlook Grows More Positive on Economic Conditions, But Anxiety Still Present,
Recovery Fragile

RBC Consumer Confidence Outlook Index Edges Higher as
Embers of Consumer-Confidence Recovery Glow Brighter
Economy Survey

In Lead up to Budget Day, Canadians Want a Long-Term Deficit-Reduction Strategy that Ensures Sustainability of Important Programs like Health Care

While Most Accept No Increase in Health Spending This Year, Canadians Want Feds to Hold Provinces Accountable for Dollars Spent
Economy Survey

Canadian Small Business Owners Planning Growth or Expansion

One third (34%) of small business owners plan to grow, one-in-ten (14%) say they will need new credit
Economy Survey

Majority (57%) of Canadians Say There's No Appropriate Age to Retire,
One in Three (31%) Working Canadians Agree
They'll Never Retire

One quarter (26%) Believes Being Old is a State of Mind and Not Related to Any Particular Age
Economy Survey

How Will You Be Paying for That?
RBC Ipsos Reid Poll Reveals Half (54%) of Canadians Expect Pensions to be Primary Source of Income
in Retirement

Economy Survey

RBC Canadian Consumer Confidence Index Dips as More Consumers Put Major Purchases on Hold,
Job Anxiety Rises

While Underlying Fundamentals of Financial Comfort Slowly Improve, Canadians Perceive Weakness in Economy as Overall Assessment Drops to 48% (down 3 points)
Economy Survey

Advertisers are Doing Their Part to Jump Start the Economy as Two in Three (69%) Canadians Believe Advertisers Play an Important Role in
Encouraging Consumer Spending

Keeping it Home Grown, Majority (65%) Says Most of the Ads we See in Canada should be Created in Canada
Economy Survey

Fewer Canadians Planning and Saving for Retirement

Only One in Three (35%) Intend to Contribute to RRSPs This Year
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