Malaysians’ level of trust towards the corporations and institutions remain stable at the level of 56. This reflects the resilience and adaptability of the corporations and institutions navigating the challenges across the years during and after the Covid-19 pandemic and has instilled a certain level of trust among Malaysians.
After the acceleration of COVID, there has been a slight decrease in the usage of non-cash payment methods in 2023. However, it is worth noting that half of Malaysians still use non-cash payments, with e-wallets being used by one-fourth of the population.
Our study reveals that an overwhelming majority of Malaysians have encountered scams, with a distressing number reporting substantial financial harm. Scams are exploiting the digital realm, signaling a shift in criminal tactics that jeopardizes our collective economic health.
As 2023 draws to a close, the polycrisis grinds on. Each component – political uncertainty, climate change, and war to name just a few – has arguably worsened. This is reflected in our end of year update, and in the increasing sense of pessimism we felt as we wrote this report.
The pandemic triggered a significant shift to e-commerce platforms, but the big question was whether this consumer behaviour shift would be sustainable in the long term? This year shows that it might not be the case.
Two years after Covid-19 pandemic, Malaysian doctors are still enjoying high levels of trust today. Malaysians continue to have high trust in teachers, scientists, and the armed forces. The list of most trusted professions in Malaysia remains unchanged in the last 2 years.
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