Insights Hub

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  Customer Experience Publication

  Mystery shopping vital ingredient in customer experience strategy

  Customer experience is of great importance in any industry. This is arguably most evident in the high-end spectrum of the market where affluent consumers literally spend billions. In this whitepaper three customer experience experts explain what challenges retailers face and what high street retailers can learn from the luxury industry.

  27.07.18
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  Rights Survey

  Human Rights in 2018

  Globally, only Four in Ten People Say Everyone in Their Country Enjoys the Same Basic Human Rights.

  26.07.18
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  Public Health Survey

  Global Views on Healthcare in 2018

  Access to treatment, staffing and cost top the list of worldwide concerns.
  Comprehensive study covers personal health, technology, information and future expectations.

  24.07.18
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  Mystery Shopping Publication

  Mystery Shopping in the Luxury Industry

  In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.

  23.07.18
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  Mystery Shopping Publication

  How Mystery Shopping Drives Better Automotive CX Performance

  Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?

  19.07.18

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  Customer Relationship Publication

  Customer Centricity: from Stance to Reality

  More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour.

  17.07.18
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  Audience Measurement Publication

  "Moodvertising" During the World Cup - second half

  Don’t just participate, go all the way!

  16.07.18
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  Healthcare Publication

  Changing healthcare requires more knowledge of the industry

  The healthcare industry faces a challenge. Demands from within society are getting bigger: lifestyles change, the population is aging, governments change policies, research expands and patients are more educated and empowered. There is a spike in demand, but the same quality and budgets are in place. This means that priorities in the industry must change.

  16.07.18
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  Society Publication

  In AI We Trust? How AI Is Impacting the Financial Sector

  As buzz words go AI, or Artificial Intelligence, is one of the biggest. AI is creeping into our lives in ways we didn’t expect. But, do we trust it to perform when it comes to big decisions?

  13.07.18
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  Food & Beverage Survey

  10 trends which are reshaping the Food and Beverage market

  Discover the hottest trends in food and beverage for 2018, including natural & organic and reducing meat proteins.

  13.07.18
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  Generation Y Survey

  Generation Z – Beyond Binary: new insights into the next generation

  This report pulls together existing and new analysis, as well as brand new research on this latest generation, to provide a better understanding of the initial signals on how they will be different to, or the same as, previous generations.

  13.07.18