Customer Experience


Automotive Ipsos Voices

Thailand Auto Trends: The rise of pure electric cars

Ipsos research reveals how government incentives and evolving consumer attitudes are fueling the shift from traditional petrol cars to electric vehicles.
Customer Experience Publication

The Forces of Customer Experience

The science of strong relationships in challenging times.

CX Global Insights 2025: Unveiling Thailand's CX Landscape

Ipsos in Thailand Deep Dive into CX Global Insights 2025: Revealing “3B's” to Elevate Customer Experience Strategy with Data-Driven Insights in the Digital Age

Beyond the Metrics: Exploring the Forces Shaping Customer Experiences

Join us on May 21st for an unparalleled experience at SCBX Next Tech hosted by Ipsos' Customer Experience experts.
Ipsos Update Publication

Ipsos Update – January 2025

Almanac, Predictions, Democracy … Ipsos Update explores the latest and research & thinking on key topics from Ipsos teams around the world.
Ipsos Update Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

[Webinar] Ipsos CX Global Voices 2022: SEA

27% of CX professionals admit that the experiences their organisations are delivering to customers are generally worse than promised.
Shopper Publication

Got30: An Ipsos vodcast

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.
Customer Experience Publication

Customer perspective: An Ipsos podcast

Customer Perspective is a weekly podcast exploring all things Customer Experience, performance of channels, and Mystery Shopping.