Independent Report on the Social Return on Investment of the Make the Call Wraparound Service

The Make the Call Wraparound Service aims to ensure that all individuals and their families are receiving all of the benefits, supports and services that they are entitled to claim. Ipsos undertook a programme of quantitative and qualitative research in order to understand the wider impact of the Make the Call service. The research included a telephone survey, followed by a series of depth interviews. The research found that those who had used the service experienced positive impacts on their mental health, general well-being, mobility and personal finances.