Knowledge And Perceptions Of Glasgow City Council Among BME Residents

Results from the Spring 2004 wave of the Glasgow Citizens Panel survey (carried out by MORI Scotland on behalf of Glasgow City Council) indicated that there were significant ethnicity based differences in levels of knowledge about the Council and, in particular, about the remit of the Authority.

Among other things, Black and Minority Ethnic (BME) residents were significantly less likely than White residents to say they knew 'a great deal' or 'a fair amount' about their local Council. The survey also indicated that knowledge of specific services was relative low among BME groups.

To explore these issues further, the Council commissioned MORI to conduct focus group research among a cross-section of (adult) BME residents. Specific topics covered in the research include:

• General perceptions of, and overall satisfaction with, the Council
• The extent to which people feel informed about the Council
• Knowledge of the Council and the services it provides
• Experience of using council services
• Experience of contacting the Council

Technical details

Eight focus groups in total were conducted between 6th and 13th December 2004. The groups were designed to reflect the current profile of Glasgow's BME population, whilst ensuring that both new and longer established communities were represented in the research.