Customer Engagement with the Energy Market - Tracking Survey 2013

Ofgem has published its annual tracking survey of Customer Engagement with the Energy Market, conducted for the sixth time in March 2013 by Ipsos.

25.06.13

Ofgem has published its annual tracking survey of Customer Engagement with the Energy Market, conducted for the sixth time in March 2013 by Ipsos. Representative of domestic energy customers in Great Britain, the survey covers supplier switching in electricity and gas, tariff switching, reasons for switching supplier or not, attitudes to switches made, communications from suppliers and trust in the openness and transparency of energy suppliers.

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