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2004 ABTA Holiday Survey
The 2004 Holiday Survey conducted by MORI for ABTA has found that the internet is now firmly established as a booking tool for holidays. One in five (19%) holidaymakers now book their package holiday online — six times the number that were doing so in the year 2000.
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Pressure On British Businesses To Off-Shore Is Great And Becoming Greater
Three in ten (30%) of the CBI member organisations surveyed have off-shored activities; even more feel that the pressures to do so are great (45%), and becoming greater (51%). With the "push" factors becoming more prominent, there are also a number of "pull" factors encouraging organisations to off-shore: almost all of those considering or currently off-shoring feel the potential for off-shoring has increased with improvements in technology (91%).
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Corporate Security
IT and network security are the greatest security concerns for members of the CBI, according to new research from MORI. The research, jointly commissioned by CBI and QinetiQ, shows a large majority (97%) of members have either great or some concern about the overall security of their business. Almost three in five (58%) say IT and network security is a great concern, while two in five name 'Provision of standby facilities for business continuity purposes' (41%), 'Risk to brand value of security incidents' (40%) and 'Risk to employees of security incidents' (38%).
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Staff Want Their Employers To 'Disorganise'
One in five working adults speak to their boss's boss less than once a year, and one in five also want to work for smaller companies, according to the latest MORI research on the British working population. Professionals (those in social classes A and B) are the most likely to want to work for a smaller employer.
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Royal Mail's Quality Of Service: The Customers' Viewpoint
New research carried out by MORI jointly on behalf of Royal Mail, Postwatch, the consumer watchdog for postal services, and Postcomm, the industry regulator into the current perceptions and requirements of the postal service is released today. This survey is part of a larger review process undertaken by Postcomm to ensure that the new Royal Mail Quality of Service targets, to take effect from April 2006 as part of the new price control, encourage the operator to reach and maintain an acceptable level of service relative to price and customer expectation.
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North-East Regional Assembly
On 4 November 2004 there will be a referendum in the North-East of England on whether or not to have an elected regional assembly for the region. The latest MORI research on behalf of the Northern Echo looks at the knowledge of the referendum process, likelihood of voting, and attitudes towards an elected regional assembly. Among the key findings are:
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More Choice But Not More Tax
The British public believes choice is important but is unwilling to see taxes rise to pay for more choice, according to new research from MORI. The survey — for the Audit Commission — looks across a range of public services to see if people are willing to pay more tax in order for service users to have more choice. Among the findings are:
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Attitudes Towards Call Centres
New MORI research for Citizen's Advice shows that use of call centres in Great Britain is pervasive: four in five (79%) have used a call centre in the past 12 months. Call centres operated by financial institutions and utilities companies are the most widely used services; around half the public have recently contacted each (56% and 45% respectively), while around a quarter have used the call centres of government agencies (27%) and retailers (24%) in the past year.
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Transport Journalists Say Integrate Track With Train
The Government should shy away from policies that would expand Britain's motorways, and concentrate on rail and air links — according to new research by MORI among the country's top transport journalists.
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State of Britain in 2004
New research for the Financial Times shows the mountain the Conservative party and its leader Michael Howard has to climb before the next general election. Most people do not believe there would be better public services and lower taxes under a future Conservative government, with just in five people (21%) thinking public services would improve and 15% thinking taxes would be lower. A third (32%) believes Tony Blair would make the best Prime Minister, compared to a fifth (21%) who pick Howard.