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Going beyond continuous listening …
In our latest blog, Kimmo Parkki, Director at Ipsos LEAD, explains why continuous dialogue and shared accountability between managers and their direct reports is much more important than formalised “continuous listening” tools and processes
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Has the Digital Banking revolution finally started? The FinTech landscape in 2018
Spurred on by Open Banking, advocates of FinTech are forecasting a revolution in the financial services sector. But with the change seemingly slow to happen, Tom Erasmus asks will the latest innovations finally overcome consumer inertia?
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Getting closer to SMEs: a six-step relationship builder for banks
Research Director Georgiana Brown has a six-step guide for banks on how they can build better relationships with SMEs. This article originally appeared in Global Banking and Finance Review Magazine.
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Understanding local expectations and safeguarding your 'licence to operate' in the extractive industries
As extractive companies explore new geographies in order to satisfy growing and changing demands, the challenges to their reputation and licence to operate will become ever harder to predict. Understanding the local context, tracking emerging issues, addressing stakeholder expectations and measuring progress will be ever more vital to success.
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A little more conversation and a little more action please…
In our latest blog, Sean Mills, Executive Director at Ipsos LEAD, discusses one of the biggest employee engagement challenges that we frequently see: organisations focusing too much on the process of action-planning rather than looking at the outcome they are trying to achieve first.
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Women and Diversity in the boardroom
Katherine Shipton looks at our most recent Captains of Industry and International Women's Day surveys and finds very significant misperceptions around equality for women in the boardroom.
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Why do many organisations still fail in following up on surveys?
In our latest Ipsos LEAD blog, Kimmo Parkki asks why the most challenging part of an employee survey process has been the follow-up action planning.
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Index Design: The Pursuit of (Consumer) Happiness
Our latest thought piece, Index Design: The Pursuit of (Consumer) Happiness, investigates how index design can allow you to better understand the KPIs that matter to your business.
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Get Fair or Fail: Why Fairness is Key to Business Success
Acknowledgement of customer experience (CX) as a driver of business performance is at an all-time high, with most companies making significant investments to meet their customers’ needs. But for many the question remains; how do you choose which customers or situations to prioritise?
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Show me the money
In a highly private topic matter tied up in the desire to project a certain self externally, untangling the complexities of financial management from the cultural eco-system it sits within has never been so important. Using two ethnographic case studies, we reveal the differences between what we say we do, and what we actually do.