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Show me the money
In a highly private topic matter tied up in the desire to project a certain self externally, untangling the complexities of financial management from the cultural eco-system it sits within has never been so important. Using two ethnographic case studies, we reveal the differences between what we say we do, and what we actually do.
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The Review Culture
We are increasingly encouraged to rate our everyday experiences, from eating a meal to taking a cab. With service providers now rating us, too, what does this mean for customer interaction and experience? Here, Lauren Kayser examines our 'review culture'.
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Ipsos Research Highlights - November 2017
Ipsos's Research Highlights for November 2017 includes our annual Veracity Index, low confidence in Theresa May to get a good Brexit deal and an invitation to our End of Year Review.
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Great Expectations: Are service expectations really rising?
Ipsos has combined the findings from existing and new research to explore the link between customer satisfaction at a particular service interaction and the customer’s relationship with that brand.
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Investor attitudes to Europe
An Ipsos survey for Invest Europe finds that the majority of global investors surveyed believe Europe has become a more attractive investment destination and expect investment to increase over the next five years
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The Curse of Cosy
The seemingly harmless Danish 'hygge' trend is now damaging our health, such is the way in which the British have interpreted it. It has been mistranslated as the 'easy life' and is often used as a justification for being a bit lazy.
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Who manages Talent Retention in your organisation?
In our latest Employee Engagement blog, Sean Mills, Executive Director of Ipsos LEAD asks the question: Should your Head of Engagement become your “Head of Talent Retention”?
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Open Banking – are consumers ready?
With the forthcoming PSD2 directive, a new Ipsos survey has built a global picture on the future ‘Open Banking’ landscape and discovers that, while the UK is interested in new financial technology, it remains precious about its data.
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Employee Engagement Action Planning: Beyond ‘thinking locally and acting globally’
In our latest blog, Simon Davies, Senior Research Executive, at Ipsos LEAD, discusses why an effective action plan must support managers.
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Patient-Centricity: Decoding The Buzzword
No matter how you slice it, pharmaceutical companies across the industry are scrambling to be perceived as putting the patient first. But who is making good on this? What more needs to be done?