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Engaging the public in decisions about helping vulnerable energy consumers
In 2013, Ofgem asked Ipsos to use the Consumer First Panel to undertake deliberative research to explore in detail consumer views about vulnerability and the non financial support that vulnerable customers may need from energy companies.
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National Highways and Transport Survey 2013
An Ipsos survey for the National Highways & Transport (NHT) Network shows the public think the pothole problem is getting worse, but individual council results vary significantly.
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Customer Service: Fluid in Character but Consistent in Importance
Customer service has been seen consistently as an important factor to both consumers and opinion-leaders when making their judgements and decisions about companies in the UK Financial Services industry, writes Alex Moss.
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The challenges of rolling out a mobile offering in the retail sector
Fiona Moss blogs on our research for The Logic Group and looks at some of the challenges facing retailers wishing to engage with their customers using mobile technology.
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Access to Single European Market key to UK competitiveness says business leaders
A survey for The City UK groups shows that 84% of business leaders surveyed want the UK to remain a member of the EU.
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Road to Inclusion
This study - both quantitative and qualitative - looks at the financially `excluded' and `underserved' across Europe.
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Ready for Change - the NHS in 2013
Kate Duxbury and Ben Page write that people are starting to recognise we have to limit NHS spending but our pride in the public health service is a major hurdle to delivering a more efficient service.
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What price the NHS?
Ipsos and the Foundation Trust Network explore public attitudes towards funding within the NHS. Do the public accept the need for change and how do they react to ideas for service changes?
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High expectations for asset management amongst Britain's financial media
Strong stock market performance at the beginning of the year has contributed to heightened expectations for the country’s asset management sector, writes Chris O'Brien, Financial Services team in Ipsos Loyalty.
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Forging a New Frontier - Trends in Financial Services
This report focuses on personal finance, looking at the growth of the sector in BRIC markets, changing attitudes towards debt, rise of P2P lending, the impact of the latest tech innovations on banking and how financial services providers can regain consumers' trust in the West.