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Attitudes to Interchange Fees
Retailers in Europe believe American Express and Diners Club should be treated in the same way as Visa, MasterCard and domestic schemes in the EU-proposed legislation on Interchange
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Consumer experiences of the energy market
Energy UK, on behalf of its members, commissioned Ipsos to understand consumer opinions of, and engagement with, the retail energy market.
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National Highways and Transport Survey 2013
An Ipsos survey for the National Highways & Transport (NHT) Network shows the public think the pothole problem is getting worse, but individual council results vary significantly.
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Satisfaction with Banking Customer Service
An Ipsos survey for Chameleon PR has found that the top three points for improving customer service in GB are enabling customers to bank when and how they want (49%), friendly and knowledgeable staff (45%) and easy access to the branch (39%).
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Understanding customers: now and next
Welfare reform and new digital technology mean that housing associations must modernise the way they understand customers says Ben Marshall in his blog for 24dash.com.
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Ipsos appoints new Director in its Financial Services team
Ipsos announces the appointment of Paul Szwarc as a Director in its Financial Services team, specialising in loyalty research.
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The High Street is dead, long live the High Street
Well over two thirds of all shoppers think the best deals can be found online, writes Lucy Fligelstone, research executive at Ipsos Marketing in Brand Republic.
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How banks can re-build trust through advertising
It is essential that promises made through banks' memorable advertising campaigns are followed up with action, says Jamie Robertson of Ipsos ASI.
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Confusion over smartphone operating systems
Smartphone operating systems are a world of confusion for users according to Ipsos's Mobile Operating System Syndicated Study.
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Trust and Financial Services
At last week's Liberal Democrat Party Conference Charles Adriaenssens, head of financial services at Ipsos, discussed the need for the financial services industry to re-build a position of trust with consumers.