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What are the reputational and regulatory risks for businesses that automate?
Evidence from our Key Influencer and General Public surveys shows that MPs and their constituents are at odds over automation — with diverging views on the desirability of 'minimum human quotas' or an 'automation tax'.
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Drug pricing controversies are here to stay – what do consumers think?
Drug pricing has long been a key reputational issue for the pharmaceutical industry in the eyes of consumers. In light of recent media coverage of this issue, it is unlikely that perceptions are going to shift any time soon. However, many senior stakeholder groups are positive about the future of Pharmaceuticals.
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Captains of Industry say confidence is at an all-time low
Ben Page writes for the Times Red Box on the findings of our latest Captains of Industry study.
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Get Fair or Fail: Why Fairness is Key to Business Success
Acknowledgement of customer experience (CX) as a driver of business performance is at an all-time high, with most companies making significant investments to meet their customers’ needs. But for many the question remains; how do you choose which customers or situations to prioritise?
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Two-thirds of Ipsos Captains not confident in Government's ability to negotiate with the EU
For our latest Captains of Industry study, Ipsos conducted 100 interviews with participants from the top 500 companies by turnover and the top 100 by capital employed in the UK.
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Data Massaging: the benefits of a good massage
2018 has arrived and with it a mine of data waiting for some attention!
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ICURe: evaluation of pilot programme
A mixed methods evaluation of the Innovation to Commercialisation of University Research (ICURe) pilot programme, the results of which directly supported an £8m expansion of the programme.
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New innovation finance products: qualitative research
New qualitative research commissioned by BEIS to understand the appetite for different features of publicly financed debt products.
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The Review Culture
We are increasingly encouraged to rate our everyday experiences, from eating a meal to taking a cab. With service providers now rating us, too, what does this mean for customer interaction and experience? Here, Lauren Kayser examines our 'review culture'.
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Making Tax Digital for Business: Survey of small businesses and landlords
The government has recently announced that Making Tax Digital for Business will be rolled out from April 2019 instead of 2018. This research - conducted before this change - looked at small businesses' and landlords' capacity to comply with Making Tax Digital and the support they are likely to require.