Economy

Customer Experience in an Endurance Economy
Customer Experience Publication

Customer Experience in an Endurance Economy

There’s a shift in what matters most. In this commentary we guide you through what’s changed and how to respond.
Economy Survey

One in Five (20%) Canadians Have Been Exposed to a Tax Season-Related Scam

Majority (54%) Do Not Know the Proper Outlets To Report Incidents of Fraud
Economy Survey

Only One Quarter (27%) of Working Canadians Expect to Be Fully Retired by Age 66

Near Equal Proportion of Canadians Expect to Be Working Full-Time (26%) as Fully Retired (27%) by Traditional Retirement Age
Economy Survey

Average Canadian Starts Saving for Retirement at Age 32

One Quarter (26%) Haven't Started Saving for Retirement; Those Who Have RRSPs and Contribute Do So Regularly
Economy Survey

Two in Five (38%) Married or Common-Law Canadians Consider Themselves to Be Struggling Financially

At Least One in Five Canadian Couples Are Having Relationships Affected By Current Financial (27%) or Debt Situation (20%)
Economy Survey

Canadians Believe Lack of Income (48%) and Too Much Debt (22%) Are Biggest Obstacles in Managing/Investing Their Money

While Canadians Cite Many Other Obstacles to Their Financial Management and Investing, Only One in Ten Say Lack of Confidence (14%) or Time (12%) is a Hindrance
Economy Survey

Most Retired (54%) and Not Yet Retired (78%) Canadians Haven't Determined the Savings Amount Needed to Allow them a Comfortable Retirement

Among Those Who've Determined This Figure, Expected Amount Retired Canadians Need in 2012 Up $8,000 From 2011, While Those Not Yet Retired Anticipate Needing Significantly Less (Down $214,000 from 2011 to 2012)
Economy Survey

Majority (59%) of Canadians Don't Support U.S.-Style
Free Trade Agreement with China

While Three in Five (61%) Support Increased Trade with Asia in General,
Support Less Enthusiastic for Trade with India (56%) and China (51%), Specifically
Economy Survey

Two-Thirds (68%) of Canadians Agree Harper Government Should Stop the Sale of Canadian Companies to All Foreign Investors, Three Quarters (74%) Agree Sales to Foreign-Owned State Enterprises Should Stop

Majority (56%) Disagrees That Canada Needs Foreign Investment If it Wants the Oil and Gas Sector to Grow
Economy Survey

While Saving Money (70%) Is Tops For Canadians Not Yet Retired, Two-Thirds (66%) Are Focused on Paying Off Debt to Get Ready For Retirement

More Canadians Worried About Balancing Saving For Immediate Priorities Versus Putting Money Away For Longer Term in 2012 (81%) Than 2011 (77%) and 2010 (76%)
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