在這個新的時代,任何瑣碎的一舉一動幾乎都可以被轉化在龐大的資料庫中,谷歌透過搜尋引擎建立廣大的資料庫,在網路上我們曾經搜尋過的關鍵字,點擊過的網頁、廣告、影片,都會被詳細的記錄下來,成為資料庫的一部分。
In this new era, almost every trivial trace could be transferred into tremendous database. Google builds database through their own searching engine, recording key words we’ve searched for, and websites, advertisement, videos we’ve ever clicked.
在當今超高速發展的世界中,“敏捷”(agile)是每個企業,每個行銷人員和每個研究人員都想要的。但究竟什麼是敏捷性呢?它只是意味著快速與靈活嗎?還是,還有更多呢?In today’s fast-moving, shape-shifting world, it seems virtually every business, every marketer, and every researcher wants to be agile. But, what exactly does agility mean? Or, is there more to it?
近年來電子商務的快速崛起造成對實體通路業者之巨幅衝擊。從經濟部統計處最新公布的經濟情勢顯示,各個國家透過網路購物占零售業營業額之比重逐年升高。因受惠於網路環境佳與高普及之智慧型手機,增加了線上購物的方便性,也使得台灣電商市場的銷售金額越來越高。The rise of e-commerce has caused many physical channel operators to suffer in recent years. According to the latest economic trend released by the Department of Statistics, Ministry of Economic Affairs, share of e-commerce sales in total retail industry has increased year over year worldwide. Taiwanese e-commerce retailers are booming with continued revenue, benefiting from the mature Internet environment, massive smartphone usage, and the convenience of online shopping.
消費者比過去更能影響他們與品牌之間的關係;他們的心聲事關重大,能對品牌的行為產生強大的影響。品牌必須學習更迅速地反應,並跟隨六個簡單而具決定性的準則。
More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour. Brands must learn to be increasingly agile and follow six simple and decisive principles.
回想三、五年之前,如果談到汽機車產業未來的發展,絕大多數人聯想到的不外乎是不用加油的「電動車」,或是共享經濟商業模式下發展出的乘車平台「Uber」。不過就在短短幾年之間,以電力驅動的汽機車,早已從實驗室中的模型跨入你我日常生活之中;電動機車Gogoro在街頭巷尾穿梭,早已成為台灣人不陌生的景象;Tesla電動車充電站也開始出現在賣場、旅館等公眾場所,擁有一台電動車似乎不再那麼高不可攀。
When we talked about the future of automotive industry 3 to 5 years ago, most people could think of nothing else but “electric vehicle” or sharing economic business model, “Uber”. Within a few years, electric vehicles have stepped into our everyday life from the laboratory. It is not unfamiliar for Taiwanese people to see e-scooters, Gogoro, weaving in between cars and streets and Tesla charging stations expand to hypermarket, hotel, and other public areas.
我們已經看到了,較高的品牌顯著性會伴隨著較多的正面品牌連結與較少的負面品牌連結,但我們還未檢視品牌連結特定的性質:這些正面與負面的連結是由什麼組合而成?品牌連結較傾向於情感性還是功能性?為了回答這些問題,我們將分享三個市場領導品牌:蘋果、百威淡啤,以及另一個口腔護理領導品牌的研究結果。
We have seen that greater brand salience is accompanied by a greater number of positive associations and fewer negative associations but have yet to examine the specific nature of these associations. What do these positive and negative associations consist of? Are brand associations emotional or more functional? To shed light on the answers to these questions, we share our findings for three market leaders: Apple, Bud Light and the market leader in an oral care category.
我們正在進入閱聽眾測量(Audience Measurement)的第五個時代。為適應瞬息萬變的媒體環境,測量方式正重新地被校準,全面理解受眾的需求也達到高峰。同時,在這個時代,比起技術上的障礙,經濟與政治更是阻礙進步的因素。
We are entering the Fifth Age of Audience Measurement. It is an age where methodologies are being re-calibrated in response to a fast-changing media environment and where the quest for total understanding of audiences is higher than it has ever been. It is also an era where politics and economics are far greater barriers to progress than technical concerns.
雖然我們總希望盡可能地充分思考、審慎做決定,但面對大量的資訊、總是不夠用的時間,加上有限的心智容量,將所有可得到的資訊納入考量並不是件實際、可行的事。取而代之,我們憑藉著片面的資訊做決定,這讓我們能迅速做出選擇,然後繼續下一個工作。
As much as we would like our decisions to be thoughtful and fully considered, the large amount of information, lack of time and our limited mental capacity make it difficult to do so. To consider all the available information would not be practical or possible. Instead, we base our decisions on singular pieces of information.
網路廣告的存在,本應是要為了消費者與廣告主的共同利益,向消費者放送他們有興趣的廣告,並且更即時、更精準地與目標族群溝通。人們應該只暴露在與他們興趣相符的廣告之下,而且是在他們最願意接收廣告的時刻。而廣告主應該會減少浪費,透過精準地瞄準受眾和個人化的訊息投放超高效率的廣告。
The promise of online advertising was to deliver more relevant, timely and targeted communications for the mutual benefit of consumers and advertisers. People would only be exposed to ads appropriate to their desires and at the moments when they were most receptive, while advertisers would cut waste and deliver hyper-efficient campaigns through laser-guided audience targeting and personalised messages.
面對它風靡市場的情勢,大一點的品牌迅速反應,收購較小的啤酒製造商,然後發行自己的「手工」產品。較小的製造商因此開始質疑,如果大品牌有能力生產「手工」啤酒,那「手工」啤酒到底是什麼?它對整個產業的意義又是什麼?Bigger brands are reacting swiftly, buying up smaller breweries and launching their own ‘craft’ products. But it’s driving smaller producers to question; if large brands have the capability to create ‘craft’ beer, what actually is ‘craft’ beer, and what does this mean for the industry as a whole?