Bank Customer Views On "Offshoring"
A substantial number of bank customers are opposed to "offshoring", a new MORI survey has revealed. The survey was commissioned by Lloyds TSB Group Union (LTU) - the union representing Lloyds TSB staff.
A substantial number of bank customers are opposed to "offshoring", a new MORI survey has revealed. The survey was commissioned by Lloyds TSB Group Union (LTU) - the union representing Lloyds TSB staff.
More than two in five (45%) British adults would consider switching to another bank rather than having their accounts managed in India. Among Lloyds TSB customers, the figure rises to half (49%).
Q Thinking about if your bank moved work connected with the management of your account to India. Which one of these statements comes closest to your own point of view?
| All adults aged 16+ | Lloyds TSB Customers | |
|---|---|---|
| % | % | |
| Would make me more likely to consider moving to another bank | 45 | 49 |
| Would make me less likely to consider moving to another bank | 2 | 2 |
| Would make no difference | 40 | 40 |
| Don't know/no bank account | 13 | 9 |
Technical details
MORI Financial Services (MFS) interviewed a nationally representative sample of 1808 adults aged 16+, face-to-face, across Great Britain between 18th and 23rd March 2004.
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