Experience Of The Competitive Domestic Electricity And Gas Markets
The Experience of the Competitive Market survey was conducted by MORI on behalf of Ofgem - the Office of Gas and Electricity Markets - in August and September 2001. The 2001 review looks at how the competitive market is progressing.
The Experience of the Competitive Market survey was conducted by MORI on behalf of Ofgem - the Office of Gas and Electricity Markets - in August and September 2001. The 2001 review looks at how the competitive market is progressing and involved 2,310 in-home interviews with domestic electricity and gas customers. Specific areas covered in the research include:
- Awareness of electricity and gas suppliers
- Satisfaction with suppliers and various aspects of service
- Contact with suppliers
- Pricing information - accessing, understanding and using
- Switching (changing) electricity and gas suppliers - Who? Why? When?
- Non-switching - Who? Why?
- Dual fuel
- Returning to original suppliers
- Method of payment - Satisfaction with, reason for method used
To access the full report click on www.ofgem.gov.uk/public/pub2001.htm#supprice and select "Experience of the competitive domestic electricity and gas markets Research study conducted for Ofgem by MORI".
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