Perceptions Of Cleanliness At Heartlands Hospital
MORI has recently undertaken a cleanliness audit of Birmingham Heartlands Hospital, interviewing 1,221 patients, visitors, relatives and carers at the Hospital, over a five day period. People were asked how clean or dirty they felt the hospital was overall on that particular day.
MORI has recently undertaken a cleanliness audit of Birmingham Heartlands Hospital, interviewing 1,221 patients, visitors, relatives and carers at the Hospital, over a five day period. People were asked how clean or dirty they felt the hospital was overall on that particular day.
The overall results on cleanliness are positive -- 84% say the hospital is clean overall (25% say very clean and 59% fairly clean). Only seven per cent say that the hospital is dirty.
In addition, around a third (32%) say the standard of cleanliness has improved over the past 12 months, with six per cent saying it has been getting worse. A further three in ten have not noticed much change in cleanliness (30%).
Technical details
- Unless otherwise stated, results are based on 1221 respondents who took part in a face to face interview. Respondents are patients (in-patients (165) or out-patients (399)), visitors (506), relatives (108) or carers (39). Staff were not interviewed as part of this survey.
- Fieldwork took place between 7-11 July 2005 on site at Heartlands Hospital and interviewers worked at various locations around the hospital, as well as going onto wards.
- Where results do not sum to 100, this may be due to multiple responses, computer rounding or the exclusion of don't knows/not stated.
- An asterisk (*) represents a value of less than one half or one percent, but not zero
- Results are not weighted.
Q1 What is the reason for your visit to the hospital today?
| % | |
|---|---|
| In patient | 14 |
| Out patient | 33 |
| Visitor | 41 |
| Carer | 3 |
| Relative | 9 |
| Staff member of Birmingham Heartlands and Solihull | - |
| Contractor | - |
| No answer | 1 |
Q2 Thinking about your visit today, how clean or dirty would you say that the hospital is overall?
| % | |
|---|---|
| Clean | 84 |
| Dirty | 7 |
| Breakdown | |
| Very clean | 25 |
| Fairly clean | 59 |
| Neither clean nor dirty | 6 |
| Fairly dirty | 6 |
| Very dirty | 1 |
| No opinion | * |
Q3 Overall, how satisfied or dissatisfied are you with the quality of care at Heartlands Hospital?
| % | |
|---|---|
| Very satisfied | 40 |
| Fairly satisfied | 37 |
| Neither satisfied nor dissatisfied | 5 |
| Fairly dissatisfied | 6 |
| Very dissatisfied | 3 |
| No opinion | 8 |
| Not stated | * |
Q4 Would you say that the standard of cleanliness in this hospital has improved, got worse or stayed the same in the last 12 months?
| % | |
|---|---|
| Improved a lot | 12 |
| Improved a little | 20 |
| Stayed the same | 30 |
| Got a little worse | 4 |
| Got a lot worse | 2 |
| Don't know | 31 |
| Not stated | 1 |
Q5a You said that you thought the hospital was very/fairly dirty. Why do you say that? Base: All who say that the hospital is fairly or very dirty: 95
| % | |
|---|---|
| Dirty wards | 31 |
| Dirty toilets/bathroom | 25 |
| Generally untidy | 23 |
| Spills on the floor e.g. blood, faeces | 22 |
| Bad smells | 17 |
| Dirty beds/ sheets not changed | 12 |
| Staff not washing their hands | 11 |
| Reception area dirty/ not well maintained | 8 |
| Litter outside/ in front of buildings | 8 |
| Food left out/trays not collected | 7 |
| MRSA | 6 |
| Windows are dirty | 6 |
| Medical waste not cleaned away | 5 |
| Old furnishings (chairs, tables etc) | 5 |
| High infection rates | 4 |
| Damaged paintwork | 4 |
| Other patient's/ visitor's behaviour | 4 |
| Patients not washed regularly enough | 3 |
| Dirty restaurant/cafeteria | 2 |
| Bins overflowing | 2 |
| Staff uniforms are/look dirty | 2 |
| Heard from visitor | 1 |
| Heard from friend | 1 |
| Lots of clutter | 0 |
| Heard from Staff | 0 |
| Other | 44* |
| No opinion | 0 |
| Don't know | 0 |
| Not stated | 2 |
* Data at this question will be subject to change due to the high proportion of 'others' which will be analysed separately.
Q5b And can you tell me whether you witnessed, or were particularly aware of this/these issues during your visit today? Which ones? Base: All who say that the hospital is fairly or very dirty and name specific issues: 93
| % | |
|---|---|
| Dirty toilets/bathroom | 19 |
| Dirty wards | 23 |
| Spills on the floor e.g. blood, faeces | 16 |
| Generally untidy | 16 |
| Dirty beds/ sheets not changed | 10 |
| Bad smells | 10 |
| Staff not washing their hands | 8 |
| Reception area dirty/ not well maintained | 6 |
| Windows are dirty | 5 |
| Damaged paintwork | 3 |
| Litter outside/ in front of buildings | 5 |
| Old furnishings (chairs, tables etc) | 3 |
| Other patient's/ visitor's behaviour | 3 |
| Food left out/trays not collected | 4 |
| High infection rates | 2 |
| MRSA | 2 |
| Dirty restaurant/cafeteria | 1 |
| Bins overflowing | 2 |
| Medical waste not cleaned away | 1 |
| Patients not washed regularly enough | 1 |
| Staff uniforms are/look dirty | 1 |
| Lots of clutter | 0 |
| Other | 37* |
| No opinion | 5 |
| Don't know | 0 |
| Not stated | 5 |
* Data at this question will be subject to change due to the high proportion of 'others' which will be analysed separately.
Q6 Thinking back over the past year, how often have you visited Heartlands Hospital?
| % | |
|---|---|
| This is my first visit | 24 |
| Two or three times | 39 |
| About once a quarter | 13 |
| About once a month | 13 |
| At least once a week | 9 |
| Don't know/can't remember | 1 |
| Not stated | 1 |
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